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IT Retail Support Team Leader
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Job no: 510037
Work type: Full time
Location: VIC - Metro
Categories: Information Technology
Calling all passionate IT professionals with a retail flair!
Spotlight Retail Group is searching for a dynamic and results-oriented IT Retail Support Team Leader to join our growing team.
In this pivotal role, you'll be the hero behind the scenes, ensuring seamless technology operations across our vast store network of Spotlight, Anaconda, and Harris Scarfe stores in Australia, New Zealand, Singapore, and Malaysia. Our growth plan involves many new stores scheduled to open, in the next 12 months.
About the Team
As part of the overall End User Services Department in IT, you will play a crucial role in supporting our store network. Whilst most of our support is provided centrally, we also work onsite in our store network from time to time, including the setup of new stores.
No problem is too great for us and we’re focused on ensuring our stores can operate effectively with the right technology to allow them to “sell”.
Here's What Awaits You
- Be a problem-solving Rockstar, providing 2nd/3rd level support for various systems like POS, networks and telecommunications (PSTN, ISDN, ADSL & NBN), including EFTPOS, PABX and IP-based phone systems, Meraki WIFI Technology, SOTI Mobile Device Management
- Support of Third-Party Payment gateways such as Zip, Afterpay and Openpay
- Lead your team in supporting our unique POS applications and ensuring all systems operate securely and efficiently.
- Think on your feet! Travel to stores for setups, relocations, and troubleshooting, ensuring smooth opening days.
- Become a master of organization – manage our store projects, configure systems, and keep vital documentation up-to-date.
- Foster a collaborative spirit – you'll be a leader who can motivate and guide your team while working independently when needed
- Assist in troubleshooting both hardware & software technical issues for our users
- Support of promotional and pricing issues
What We Are Looking For
- A passion for retail and a strong customer focus.
- Prior experience in leading a team within a IT support function
- Must have experience with Retail Directions and Surefire or similar systems
- Excellent communication skills to connect with people of all technical backgrounds.
- The ability to thrive in a fast-paced, ever-changing environment.
- A knack for multitasking and performing under pressure.
- A valid driver's license and passport for interstate and international travel (sometimes on short notice).
- Solid knowledge of Windows OS, SQL databases, and troubleshooting expertise. Current Driver’s License and Passport
- Ability to travel interstate and internationally regularly, sometimes with short notice
- Ability to work in a team, whilst also being able to work unsupervised
We want a team leader who can relate to people at all levels, have a can-do attitude and see problems as opportunities. In return we’ll provide you with the skills and knowledge to succeed - you’ll learn new ways of working and be part of a genuinely fast-paced and exciting business.
What’s in it for you?
We pride ourself on providing our team members incredible career- growth and opportunities as part of the Spotlight Group team, we can offer you:
- Exposure to key senior stakeholders and opportunities across one of Australia’s largest Private Businesses with continuing growth
- Career progression, personal development, and mentoring
- A culture that rewards initiative and creativity
- Benefits – Discounts across all brands, EAP, Gym Membership Discounts and more
Who We Are
Spotlight Group Holdings (SGH) is a privately held $3bn+ Australian parent company which controls, operates and invests in a diverse set of businesses and assets.
Comprising of the long term existing iconic brands in Spotlight, Anaconda and Mountain Designs, together with the exciting addition of Harris Scarfe, SRG is acknowledged as the market leaders within the Australian retail Space.
To apply, please complete our online application form and submit an up-to-date resume and cover letter.
You must have unrestricted working rights in Australia to be considered for this position
Only shortlisted candidates will be contacted
No agency enquiries or applications please
Advertised: AUS Eastern Standard Time
Applications close:
Our Process
Found the perfect Anaconda role for you and want to apply? Great!
You’ll find details on our recruitment process below. Make sure you’re well prepared to keep your nerves at bay and to maximise your chances of making a great impression.
1. Update Your CV
Make sure your CV is up-to- date with your latest skills and experience, and that it’s tailored to the role you are seeking. It is a legal requirement that all Anaconda employees have the right to work in Australia.
2. Apply
You can apply online by selecting the relevant job link above, uploading your CV and completing the online application form.
3. Attend An Interview
If your application has been successful, we will ask you to take part in one or more of the following:
• phone interview
• face-to-face interview
• group interview.
4. Reference & Police Check
As part of the screening process, we will obtain your consent to complete two work-related reference checks and, for roles that require one, a police check.
5. Job Offer
Congratulations! If you have been successful, you will be able to accept your letter of offer online together with an employment pack containing information on
Anaconda and your responsibilities and entitlements.